These policies are designed to create clarity, safety, and mutual respect throughout our work together. Please read carefully before enrolling.

 

Program Overview

This is a 12-week, trauma-informed coaching program focused on emotional healing, clarity, and self-trust. Coaching is collaborative and client-led. You are always in choice. Coaching is not therapy, medical treatment, or crisis intervention.

 

Eligibility & Scope

This program is intended for clients who feel emotionally stable enough to engage in reflective inner work. Coaching may include education, guided reflection, nervous-system–aware practices, and support for personal insight.

 

If at any point therapy or crisis support is more appropriate, referrals may be suggested.

 

Session Structure

The program includes 12 scheduled sessions (weekly or biweekly, as agreed upon in advance). Session length and format (Zoom/phone) will be specified at enrollment. Sessions are reserved specifically for you and cannot be reassigned without notice.

 

Scheduling & Rescheduling

A minimum of 24 hours’ notice is required to reschedule a session.Sessions missed without proper notice are considered used. One courtesy reschedule may be offered for emergencies at the coach’s discretion.

 

Attendance & Commitment

Consistent attendance is essential for meaningful progress.The 12-week container is designed to build momentum; extended gaps between sessions may reduce effectiveness. Unused sessions are not carried forward beyond the program term unless otherwise stated in writing.

 

Payment & Financial Policy

This program includes a 30-day money-back guarantee from the official program start date. During the first 30 days, you may cancel for any reason by providing written notice.

 

Refunds during the 30-day period are calculated based on sessions used, not weeks elapsed, and are intended to be fair to both client and coach. For refund calculation purposes, each completed session is valued at $33 for refunding purposes. Sessions cancelled with less than 24 hours’ notice are considered used sessions, as time has been reserved exclusively for you. Example: If you have completed or late-cancelled 3 sessions within the first 30 days, $99 will be deducted from the total amount paid, and the remaining balance will be refunded.

 

After the initial 30-day period, all payments are non-refundable, as space, time, and energetic commitment are reserved for the remainder of the program.

 

Refunds apply only to unused sessions, do not guarantee specific outcomes, and do not imply continued availability. Approved refunds will be processed within a reasonable timeframe following written notice of cancellation.

 

Program Duration

The program begins on the agreed start date and concludes 12 weeks later. Extensions are not guaranteed and must be requested in writing.

 

Client Responsibility

You are responsible for your own choices, actions, and wellbeing. Coaching supports awareness and empowerment; outcomes depend on your engagement and readiness. You agree to communicate honestly about your capacity, boundaries, and needs.

 

Coach Responsibility

The coach agrees to provide a supportive, respectful, and trauma-informed space. The coach will not judge, pressure, or override your autonomy. Confidentiality is honored except where disclosure is required by law.

 

Confidentiality

All sessions are confidential.Information will not be shared without your consent except in cases of imminent harm or legal obligation.

 

Boundaries & Communication

Coaching communication outside of sessions is limited to agreed-upon channels and hours. Coaching does not include on-call crisis support. Emergency or crisis situations should be directed to local emergency services or a mental health professional.

 

Termination

Either party may end the coaching relationship if it no longer feels appropriate or aligned. If the coach terminates early, any unused prepaid sessions will be refunded at the rate of $33 per unused session.

 

Agreement

By enrolling, you acknowledge that you have read, understood, and agree to these policies.This program is a commitment to your healing, growth, and self-trust—at a pace that honors your nervous system and lived experience.